Authorizations
Currency wallets
Wallets on the homepage
The wallets are displayed as cards showing the actual and available balance in the given currency.
Navigation and basics
Common page elements
Some page elements are available in most of the application pages
1 – Application switcher
2 – Navigation menu
3 – Main application area
4 – User options
5 – Company context switcher
Homepage
Your homepage gives you a quick overview of your FX account, balances in your currency wallets, and your recent transactions and provides you with quick links to the main functions.
1 – Main actions
2 – Currency wallets
3 – Recent transactions
Navigation
Navigation menu
Access functions in the current app via the app’s navigation menu
Note
The page layout is automatically adjusted when the window size is changed. In such case the navigation bar will become smaller and eventually hidden.
Switch between applications
Use the app drawer icon in the top bar to switch between product and servicing applications available for you in the online portal.
Switch company context
Your user account can be linked to several company client accounts.
- Click on the company switcher in the top-right corner to switch between your companies
- When you log in to the application, the last used company context is normally shown.
Note
When you log in to the application, the last used company context is normally shown.
Manage user preferences
- Click on the user icon in the top right corner to access user options
- Select My account to maintain your user profile and preferences
Set user language
In the My Account section:
- Select from the list of available languages and click on the Save button.
- Return to the main application via the application switcher in the top bar.
Log out
- Click on the user icon in the top right corner to access user options. Select Log out to exit the application.
- Select Log out to exit the application.
Note
For security reasons, you will be automatically logged out by the system after 5 minutes of inactivity.
Frequently asked questions
See your current company context in the company switcher in the top right corner of the page.
Return to the main FX application via the application switcher in the top bar.
Access and login
Get access to the online portal
- Locate the invitation e-mail in your inbox, with the subject “Activate your account for FX and International payments”
- Open the activation link in the e-mail in your browser
- Follow the on-screen instructions to verify your identity by entering an SMS code sent to the phone registered with your invitation
- Set your password according to the on-screen instructions
Security Note
Never share your login credentials for the application with anyone else.
Log in to the web application
- Open the online platform application app.fidoo.com/fox in your browser.
- Verify your identity with an SMS code sent to your phone
First steps in the application
After signup or login, you should see the homepage of your company’s FX account.
Note
If your user account is activated for multiple companies, you should see the context of the last company which you have previously used in the application.
Setup new password
- Click the Forgot Password? link on the Login page and follow the on-screen instructions
- Verify your e-mail by entering a code sent to your mailbox.
- Verify your phone number via a code from SMS
- Set a new password
Frequently asked questions
- Check your SPAM or Junk folder
- Check if you have provided the correct e-mail
- Contact customer support
The validity of the invitation is seven days. If the invitation has expired before you managed to activate your account, please contact our customer support to request a new invitation.
Refresh the browser page, or log in again. If the problem persists, contact our customer support.
Please get in touch with our customer support
The verification codes are valid for 5 minutes. Please check the time of receipt of the e-mail or SMS and try again.
Use the Forgot password? link on the login screen and follow the on-screen instructions.