Category: Support

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Export Fidoo account

Creating a Fidoo account export

  1. Section Accounting agenda – Export Fidoo account.
  2. Select the period (top right) and enter Export.
  3. Fill in the name and select Create export.

Download the Fidoo account export

  1. Section Accounting agenda – Export Fidoo account.
  2. Click on the export you want to download and type Download data.

Deleting a Fidoo account export

  1. Section Accounting agenda – Export Fidoo account.
  2. Click on the export you want to delete, type Delete and confirm with the Delete button.
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Cards

Ordering a personal card

  1. Settings – Cards – Order card (top centre).
  2. Select Personal Card and Order.
  3. Fill in the necessary details, select the delivery address and click on Order Card.

Order a team card

  1. Settings – Cards – Order card (top centre).
  2. Select Team Card and Order.
  3. Fill in the necessary details, select the delivery address and click on Order Card.

Card settings

  1. Section Settings – Cards – select the card you want to set up.
  2. Click on Settings icon and select Edit Settings.

Recharging the card

  • Manual – the user must send a request to recharge the card.
  • Automatic – the card is automatically recharged to the specified amount when it falls below the specified threshold. Turning the option on/off also sets the limit for a given time period (week or month).
  • Regular – the card will be topped up to a specified amount every week or month.

Allowed card transactions

  • ATM withdrawals – prohibits/allows withdrawals from ATMs in the Czech Republic and abroad.
  • Merchant payments – prohibits/enables merchant payments.
  • Online payments – prohibits/enables online payments.

Restriction of payment card functionality

  • For transport-related payments only – once activated, it limits merchant payments to only those associated with transport (toll gates, petrol stations, parking meters, etc.).
  • Restrict card use to selected days only – once activated, you can tick the days you want the card to be used.

Setting up approvals on the team card

The approval setting on the team card overrides all other settings. This means that when a user swipes a team card, the approval of expenses follows the settings on the card. When ordering, the card is automatically set to approve at the company level.


  1. Settings – Tabs
     – tab
    Approvals.
  2. Choose
    Individual settings.
  3. Fill in the necessary fields and
    Save
    .

Fidoo Cards FAQ

If you wish to cancel the card you have just ordered, you can do so by blocking the card no later than 21:00 on the day you ordered it. This card will not go into production. Contact the Client Care Centre for a refund of the card production fee.

This is an auxiliary identifier that only appears in the application and the expense report. This element will not be embossed on the card and can be changed at any time. This is often the case, for example. employee number or vehicle registration number.

A card manager is a user who can pass a team card to another user in the application. At the same time, they can see in Team Finance → Cards → Transactions all the movements on the managed card and which person made the transaction. It can also charge/discharge, lock or block the card at any time and set its parameters

The card top-up approver approves or rejects top-up requests. The administrator can modify the card (charge/discharge it, change its settings, modify the automatic recharge scheme and limits). The cardholder is the only one who can physically handle the card – pay (even online) or view the PIN.

You cannot set a daily limit on the card within the app, it is determined by the amount loaded on the Fidoo card.

Top-up funds are on the card immediately after top-up (if you have sufficient funds in your Fidoo account). The withdrawal is made immediately back to your Fidoo account.

The card is usually shipped the next business day after ordering/renewal, delivery time is 5 – 7 business days. The card is sent by ordinary letter, the condition for delivery of the card is a properly marked mailbox of the recipient.

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Troubleshooting

Transaction listing does not match

Fidoo only includes transactions that have cleared in the statement. It may therefore happen that a transaction made at the end of the month will be included in the following month’s statement. You can find these blocked transactions using the following filter:

  1. Section Corporate Finance – Cards – Transactions tab.
  2. Click Set up filter, select the period and check Blocked only or other parameters and enter Confirm filter.

Blocked transactions will appear in the list on the left side of the screen and you can download them using the button Download icon

Blocked transaction means money blocked on the card, i.e. waiting to be cleared by the merchant. The speed of payment settlement is determined, for example, by the merchant’s payment system settings, the amount the customer spends, or the type of terminal through which the payment is made. The amount may also change (for example, due to a change in the exchange rate). For this reason, we recommend that you do not account for these transactions and deal with them after they have been cleared by the merchant.

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Travel guide

English version

When you open the logbook, the current month and vehicle list will be displayed. To switch to another month, click on the arrows placed next to the name of the month.

Filling in the logbook

When filling in the logbook, the application saves continuously, so there is no need to click the Save button, which is not found in this section.

  1. My Finance – Logbook – click on the vehicle whose logbook you want to fill in.
  2. Before you start filling in individual journeys for the first time, fill in the initial odometer reading at the beginning of the month. By filling in the runs one by one, you will be able to calculate the ending balance. If you also fill in the final status, the app will show you the number of kilometres you need to enter for the month.

  3. On the desired day, select the type of journey and fill in the mandatory fields for the journey: from where, to where, length in km, starting and ending odometer reading, journey time, break and purpose (in the case of a private journey, the last 2 fields do not need to be filled in).
  4. After filling in all the days in the month when the car was used, select Sign and Sign again.

Entering a reverse journey

  1. My Finance – Logbook – click on the vehicle whose logbook you will be filling in.
  2. Click on a ride to view its details – select Ride back.
  3. All mandatory fields are automatically filled in, the departure time is delayed by 1 hour after the arrival time.

Repeating the ride

  1. My Finance – Logbook – click on the vehicle whose logbook you will be filling in.
  2. Click on a ride to view its details – select Repeat Ride.
  3. In the calendar that appears, select the days when the trip was repeated and enter Repeat.

Deleting a ride

  1. My Finance – Logbook – click on the vehicle whose logbook you will be filling in.
  2. Click on a ride to view its details – select Delete.

Frequently asked questions about the Journey Book

In the BETA version it is possible to sign the logbook without all the necessary data required by law. Only distance or speedometer information is required. When signing the logbook, you will get a message that the logbook cannot be signed for some reason or that some journeys are not complete according to the government regulation. You can verify this information by clicking on the bulb which will be displayed next to the route of the incomplete journey, but even if you don’t correct the errors, you can sign the logbook.

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Expenditure

Creating a VAT breakdown

  1. Section Settings – Expenses – VAT breakdown.
  2. Click on New VAT breakdown, add the name and abbreviation and Save.

Adjustment of VAT breakdown

  1. Section Settings – Expenses – VAT breakdown.
  2. Click on and turn off/on the use of segmentation.
  3. Click on Edit button, edit the name or abbreviation and Save.

Deleting the VAT breakdown

  1. Section Settings – Expenses – VAT breakdown.
  2. Click on and select Delete VAT breakdown.
  3. Confirm with the Delete VAT breakdown button.

Creating a preconfiguration

  1. Section Settings – Expenses – Pre-accounting.

    Manual settings

  2. Click on New preconfiguration.
  3. Fill in the name, code, usage and accounts and Save.

    Importing a list of preconfigurations

  4. Click on Import preconfigurations.
  5. Download and fill in the prepared sample file.
  6. Click on Insert file, find it on your computer and select Import.

Modifying pre-contraction

  1. Section Settings – Expenses – Pre-accounting.
  2. Click on Options switch and turn off/on the use of preconfiguration.
  3. Click on , edit and Save.

Deleting a preconfiguration

  1. Section Settings – Expenses – Prepayments.
  2. Click on and select Delete Preconfiguration.
  3. Confirm with the Delete preconfirmation button.

Creating a cost centre

  1. Settings – Expenses – Cost centres.

    Manual settings

  2. Click on New cost centre.
  3. Fill in the name and abbreviation and Save.

    Import list of resorts

  4. Click Import resorts.
  5. Download and fill in the prepared sample file.
  6. Click Insert File, find the file on your computer and select Import.

Cost centre modification

  1. Settings – Expenses – Cost centres.
  2. Click on Options switch and turn off/on the use of the cost centre.
  3. Click on , edit the name or abbreviation and Save.

Deleting a cost centre

  1. Settings – Expenses – Cost centres.
  2. Click on and select Delete.
  3. Confirm with the Delete Centre button.

Mandatory field settings

  1. Section Settings – Expenses – Required fields.
  2. Use the Options switch button to turn off/on the obligation to add a specific expenditure.
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Travel guide

English version

Creating a logbook export

  1. Section Accounting agenda – Journey book
  2. Use the arrows above the list of vehicles to select the month, you can specify the export request by setting the filter.
  3. Download using the button

    , select the format and then click Export.
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Vehicle Settings and Logbook

Vehicle settings

Section Settings – Vehicles.

Manual settings

  1. Select Add Vehicle (top centre), fill in the necessary details and Save.

Import vehicle list

  1. Click on

    – Import vehicles.
  2. Download and fill in the prepared sample file.
  3. Click Choose File, find the file on your computer and select Import.

Deleting a vehicle

  1. Section Settings – Vehicles.
  2. Click on the vehicle you want to delete and click

     select Delete vehicle.
  3. Confirm with the Delete button.

Export of vehicles

  1. Section Settings – Vehicles.
  2. Set the filter and click on

Select the format and click Export.

Vehicle management

Vehicle activation/deactivation

  1. Settings – Vehicles – click on the vehicle you want to activate/deactivate.

The vehicle is active:

  1. Click on

    and select Deactivate vehicle.

The vehicle is deactivated:

  1. Click on Activate vehicle in the red bar.

Vehicle modification

  1. Settings – Vehicles – click on the vehicle you want to edit.
  2. Click on the green Edit sign (right side of the screen).
  3. Edit the required data withSave.

Travel guide

Filling in the logbook

When filling in the logbook, the application saves continuously, so there is no need to click the Save button, which is not found in this section.  
  1. Section Corporate finance – Logbook – click on the vehicle whose logbook you want to fill in.
  2. Before you start filling in individual journeys for the first time, fill in the initial odometer reading at the beginning of the month. By filling in the runs one by one, you will be able to calculate the ending balance. If you also fill in the final status, the app will show you the number of kilometres you need to enter for the month.

  3. On the desired day, select the type of journey and fill in the mandatory fields for the journey: from where, to where, length in km, starting and ending odometer reading, journey time, break and purpose (in the case of a private journey, the last 2 fields do not need to be filled in).
  4. After filling in all the days in the month when the car was used, select Confirm and then Confirm again.

Entering a reverse journey

  1. Section Corporate finance – Logbook – click on the vehicle whose logbook you will be filling in.
  2. Click on a ride to view its details – select Ride back.
  3. All mandatory fields are automatically filled in, the departure time is delayed by 1 hour after the arrival time.

Repeating the ride

  1. Section Corporate finance – Logbook – click on the vehicle whose logbook you will be filling in.
  2. Click on a ride to view its details – select Repeat Ride.
  3. In the calendar that appears, select the days when the trip was repeated and enter Repeat.

Deleting a ride

  1. Section Corporate finance – Logbook – click on the vehicle whose logbook you will be filling in.
  2. Click on a ride to view its details – select Delete.

Confirmation of the logbook

  1. Section Corporate finance – Logbook – click on the vehicle whose logbook you want to confirm.
  2. Check and edit the information you entered, if necessary, and select Confirm and Confirm again.

Rejection of the logbook

  1. Corporate Finance – Logbook – click on the vehicle assigned to the user whose logbook you want to check.
  2. If the data does not correspond to reality and you wish to make an adjustment on the driver’s side, select Reject (top right), specify the reason and click Reject.

Sending a reminder to fill in the logbook (only available for assigned vehicles)

  1. Section Corporate finance – Logbook – select a vehicle whose logbook is not confirmed.
  2. Click Remind and Send.

Frequently asked questions about the Journey Book

In the BETA version, it is possible to validate the logbook without all the necessary data required by law. Only distance or speedometer information is required. When confirming the logbook, a message will be displayed stating that the logbook cannot be confirmed for some reason or that some journeys are not complete according to government regulations. You can verify this information by clicking on the bulb that appears next to the route of an incomplete journey, but even if you don’t correct the errors, you can still validate the logbook.

Vehicle settings

Section Settings – Vehicles.

Manual settings

  1. Select Add Vehicle (top centre), fill in the necessary details and Save.

Import vehicle list

  1. Click on

    :three-armed:

     – Import vehicles.

  2. Download and fill in the prepared sample file.

  3. Click Choose File, find the file on your computer and select Import.

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Travel reports

Setting the meal allowance

The meal allowance rates listed in the application are set according to the Labour Code. However, you can adjust them higher as follows:

  1. Section Settings – Credits – Meals – Create new (top right).
  2. Write the name and select the validity, add the new domestic meal allowance rates.

    You can adjust the foreign meal allowance:
    a) Bulk – enter the percentage of the meal allowance and select Recalculate.
    b) Individually – in the search window, type the country for which you want to adjust the meal allowance and change the rate for the selected country.

  3. Save.

Setting your pocket money for a trip abroad

  1. Settings – Honours – Pocket Money – activate Pocket Money in the system (top right).
  2. Choose to calculate your pocket money before or after the reduction of foreign diets.
  3. Enter the percentage of your pocket money and select Recalculate.
  4. Save.

Mandatory field settings

  1. Section
    Settings – Honourings – Required fields
  2. Use the button button to enable/disable the obligation to add a specific data to the expenditure.
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Integration to accounting software

Preparing for integration

  1. Find out which accounting system you will be transferring the data to.
  2. Check out our website(Exports and Integration) to see what data transfer options we offer for your accounting system.
    Detailed instructions for each accounting system can also be found below in the Supported Systems section or in the Accounting Instructions ( Exports and Integration section).
  3. If you do not know how to set it up, please contact the customer service line (+420 290 290 290).

Supported systems

Money S3

Money S3 with XML DE Profi module

Money S4

Money S5

Pohoda

Helios iNuvio

Microsoft Dynamics NAV

Money S3

  1. Section Settings – Integration.
  2. Click on

    , fill in the cashier and account name and Save.

Connecting via API

The Fidoo public API provides comprehensive information about the data that is contained in the Fidoo cloud application and can be distributed and exchanged with any system thanks to this API. The current version of the Fidoo API is located athttps://api.fidoo.com/v2/and includes:

  • Monitoring of card transactions
  • Application user reports
  • Overview of Fidoo cards
  • Orientation in parameters and balances on Fidoo cards
  • Creating a new user and ordering a personal Fidoo card
  • Load and unload personal and team cards

To access the data via the public API, you need to obtain an API key. This can be generated by the master administrator in the Fidoo application.

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Teams

Team formation

  1. Settings – Teams – Add Team (top middle) .
  2. Name the team, select its manager and click Add Team.
    Adding a new team in Fidoo
  3. Click on , select Add Team Members and select them from the list of users in the app.
  4. Confirm with the Add Selected button.

Team setup

Settings – Teams – click on the team you want to set up.

  1. Approval tab
    a. Select Individual Approval.

    b. Scroll and select each approver and Save Settings.
  2. Settings tab
    a. Select Individual settings for this team.
    b. Scroll to select cost centres and projects and Save.

Expense Management

FX and foreign payments

Coming soon

Direct Fidoo

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© Direct Fidoo Payments s.r.o. 2023 Powered by Mastercard. Mastercard is a registered trademark of Mastercard International Incorporated. The Fidoo card is issued under license from Mastercard International Inc. Direct Fidoo Payments s.r.o. is a payment institution registered in the list of payment service providers maintained by the Czech National Bank with the authorization to provide payment services pursuant to Section 3 par. 1 lit. b), (c) and (e) of the Payment Act.