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Strong authentication for login into Fidoo application

We are constantly striving to improve our services and the security of the Fidoo application. For this reason, we are introducing strong authentication for login
as an integral part of both the mobile and web-based Fidoo applications for all users starting from May 18, 2020. Strong authentication helps you enhance the Fidoo application access security and prevents casual misuse.

What is login with strong authentication

Current security access of the application is being extended by adding one more feature to authentication during your login. Besides the username and password, we are adding a verification SMS code. After filling in your username and password, a text message will automatically come to your mobile phone number. The principle is the same as if you are logging into your online banking.

2-phases to set up strong authentication in the Fidoo app

1. Verify the phone number

  1. After login, at the top right corner, click on the black menu with your username and select ‚My Profile‚.
  2. If your phone number is not correct, click the icon in the ‚Basic Information‚ section to edit it.
  3. Enter your current and valid mobile number in to a field ‚Enter a new phone number‚ and click ‚Save the number change‚ button.
  4. Then enter a SMS verification code your received and click the ‚Continue‚ button.
Ověření telefonního čísla
Nastavení silného ověření

2. Strong authentication login in set up

  1. After login in, at the top right corner, click on the black menu with your username and select ‚My Profile‚.
  2. Click the ‚Security Tab‘.
  3. Here, you can enable (or disable) strong SMS code authentication.
  4. 4. After clicking the button, you will be prompted to enter the SMS code sent to you in the text message to the phone number provided in the user profile.
  5. Enter the code and click the button ‚Continue‚.
  6. From now on, the user will be asked to enter a verification SMS code at any login.

The user option to enable/disable strong authentication at login is only available in the Fidoo app until May 17, 2020. Starting May 18, 2020, we will turn on strong authentication at login for all users without the possibility to disable this security feature.

Strong authentication login – see below

Recommendation

We recommend that you change your mobile phone number in the late afternoon hours. It can take up to 12 hours for all our systems to update, and until then, all verification codes may still go to the original phone number (for example, for online payments).

FAQs

  1. After login, at the top right corner, click on the black menu with your username and select ‚My Profile‚.
  2. If your phone number is not correct, click the icon in the ‚Basic Information‚ section to edit it.
  3. Enter your current and valid mobile number in to a field ‚Enter a new phone number‚ and click ‚Save the number change‚ button.
  4. Then enter a SMS verification code your received and click the ‚Continue‚ button.

The actual and functional mobile number is requested.

The user option to enable/disable strong authentication at login is only available in Fidoo until May 17, 2020. Starting May 18, 2020, we will turn on strong authentication at login for all users without the possibility to disable this security feature again.

You take the risk not to be able to login either into the web or the mobile Fidoo app starting from May 18,2020. If this happens, contact the Main Administrator of Fidoo app in your company to change the phone number for you.

It must always be a mobile phone number which can receive a SMS.

Please contact your Main Administrator to make sure a correct mobile phone number is provided in your profile.

You take the risk not to be able to login either into the web or the mobile Fidoo app starting from May 18,2020.

We recommend to enter your private mobile phone number.

Ano dostanete. Silné ověření pro přihlášení vyžaduje pouze přijetí SMS zprávy, což zvládne každý mobilní telefon.

It will not be possible to log in without it.

Yes. This step is highly recommended to avoid login problems since May 18, 2020.

No, however by the May 18, 2020, we will automatically turn it on for all users.

We are forced to do so base on European legislation related to raise of security related to payment services. Unfortunatelly it is impossible not to implement it.

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© Direct Fidoo Payments s.r.o. 2023 Powered by Mastercard. Mastercard je registrovanou ochrannou známkou společnosti Mastercard International Incorporated. Fidoo karta je vydávána na základě licence společnosti Mastercard International Inc. Direct Fidoo Payments s.r.o. je platební instituce zapsaná v seznamu poskytovatelů platebních služeb vedeném Českou národní bankou s oprávněním poskytovat platební služby dle § 3 odst. 1 písm. b), c) a e) zákona o platebním styku.